Refund Policy

01What is refundable

Cancelling stops the next renewal: your access continues to the end of the period you have already paid for, and nothing further is charged. You can cancel at any time from the Billing tab in your account.

Refunds are claimable in the 14 days after your first monthly charge, and only then. In the first 7 days you get back the value of the credits you have not used — so if none of that month’s credits have been spent, the whole charge is returned. From day 8 to day 14 that same calculation applies but is capped at half the charge, so you receive whichever is lower.

After day 14 no charge is refundable, including later monthly renewals — cancelling before a renewal is how you avoid the next charge. A refund can be claimed once per account. Paddle approves every refund before any money is returned, and refunding a charge in full ends the access it paid for.

02How to request a refund

While signed in, request your refund from Settings → Billing. If the self-service option is unavailable, email support@pixelyft.com from your account email and include the Paddle order number.

03Processing & timelines

Approved refunds are issued through Paddle back to your original payment method. Once issued, the funds typically arrive within 5–10 business days, depending on your bank or card issuer.

04Fair use

We may decline a refund where the account has violated our Terms of Service — for example through abusive content or attempts to circumvent service limits — or where we see a pattern of repeated purchase-and-refund cycles.

05Your statutory rights

Nothing in this policy limits or replaces the statutory consumer rights you have under the law of your country of residence. Where local law gives you a stronger right than this policy, local law prevails.