Privacy Policy

01Your images

When you submit a photo it reaches us over an encrypted connection, is enhanced, and is returned to your browser. Unless you switch image storage off in Settings, the original and the result are then kept in your account. Stored images are private and encrypted, they are held within the European Union, and each one is served only to your own signed-in account.

Your images are never used to train AI models, and we never log image content. They are private to your account and are not accessible to anyone else.

02Processing by our AI provider

To generate the enhanced result, your image is sent to our AI processing provider for the duration of that request. The provider acts on our behalf for this single purpose, and the transfer is encrypted. The credentials involved are never exposed to your browser.

Under our provider’s terms, the content we submit is not used to train or improve its models, and it may be retained only for a limited period, solely for abuse and safety monitoring.

03Information we collect

Account data. When you create an account we store your email address and an irreversible hash of your password — never the password itself. If you enable two-factor authentication, we also store the secret needed to verify your codes.

Job metadata. For each enhancement job we also retain metadata: timestamps, input and output byte counts, and the job’s status. This metadata never includes image content and cannot be used to reconstruct an image. We use it to operate the service, enforce fair-use limits, and investigate failures.

Order metadata. When you purchase access we receive order details from our payment provider — such as the order identifier, the product purchased, and its status — so we can activate your access. We never receive your full payment details.

04Payments

Payments are handled by Paddle, our merchant of record. Paddle processes your payment information (card details and billing data) under its own terms and privacy policy; that information never touches our servers. We receive only the order metadata described above.

05Cookies & local storage

We use strictly necessary cookies: JWT session cookies that keep you signed in after you log in. They are essential for the service to function.

Your theme choice is saved to your account so it follows you to any device, and a copy is kept in your browser's localStorage so the right theme paints immediately on load.

We use Google Analytics to understand how the service is used. The Google tag loads on every page; analytics cookies are only enabled after you acknowledge the cookie notice (or when you are signed in). We do not use advertising cookies or marketing pixels.

06Email

We send transactional email only — for example password-reset links when you request them, and replies when you contact support. Delivery is handled by Resend, our email provider, which processes the recipient address and message for that purpose. We do not send advertising email and we never share your address with marketers.

07What we never do

A few commitments that shape how the service is built:

• We never make your images public, and every file is served only to your own signed-in account.
• We never use your images or your results to train AI models.
• We never sell or share your personal data with third parties for their own purposes.
• We never show ads on the service.

08Data retention & deletion

Account data and job metadata are kept for as long as your account exists. To delete your account and the personal data associated with it, email support@pixelyft.com from your account’s email address and we will action the request within a reasonable period. Records our merchant of record is legally required to keep (such as tax and order records) are retained by Paddle according to its own policies.

09Security

We apply reasonable measures to protect your data: passwords are never stored in a readable form, all traffic is encrypted, and every request for one of your images is checked against your account. No online service can promise absolute security, but your photos are kept private to you and are never made public.

10Changes to this policy

We may update this policy as the service evolves. When we do, we will change the date at the top of this page, and for material changes we will give you notice by email or an in-product message. Continuing to use the service after a change takes effect means you accept the updated policy.